Refunds, Returns & ExchangesIf you need to return items for any reason, please email us first at firstname.lastname@example.org to receive your Return Goods Authorization (RGA) number and return instructions. Telephone requests will not be accepted. Please submit your invoice and reason for return in your email. Any product returned without prior approval will not be processed, refunded or exchanged since we will not have any way to track the return. We will not accept any responsibility for items returned without an approved and valid RGA number from NoOdor.com.
Refunds or exchanges must be made within 30 days from date of purchase. Customers are responsible for shipping/freight charges. All returned products must be in their original packaging, resalable condition and include a copy of the original receipt. If USED products are returned because they are claimed to be defective or damaged, NoOdor.com reserves the right to test them to verify the claims before issuing credit.
Returns made after more than 30 days from date of purchase will only be accepted at the sole discretion of NoOdor.com and may be subjected to a 35% restocking fee if they are accepted. Shipping charges are not refundable. Refunds or exchanges may not be possible without your invoice if we cannot track your order.